Our Deposit and Refund Policy

At MAUI PROPERTIES we make every effort to make sure we accommodate your every need. At the same time we must protect the interests of our properties, and do the best job possible to assure each property will be protected against damage or loss.  For this reason we must enforce
the following policies without exception.

Reservations are made and rates are quoted, based on the number of people using the rental and the dates on which the rental will be occupied. Rental rates do not include tax, and until a reservation is confirmed, rates are subject to change without notice.

DEPOSITS

All reservations require a deposit of $300.00. Payable by VISA, Mastercard, check or cash.  The balance of rent due must be paid in full no later than 15 days prior to taking occupancy of the rental, or as agreed by Agent.

Description of charges due prior to taking occupancy of the rental property are: all rental amounts, Hawaii GET tax and TAT tax of 11.25% plus any security deposit as quoted by agent.

We strive to ensure that all facilities are in good repair and working order, however, there may be an occasion when an amenity is unavailable or is out of order or breaks down during an occupancy.  We will do our best to make repairs or replacements, but if neither is reasonably possible due to
time or availability of parts or service, we can not guarantee these items and we can not make refunds based on circumstances beyond our control.

The person registering for the rental assumes full responsibility for the actions of all guests occupying such rental and for all visitors of the guests, and accepts full responsibility of payment of any charges related to the rental, extra clean up, damage or additional guests, etc. All properties
are privately owned and are not to be used for gatherings beyond the registered number of guests.  Use of the premises by unregistered guests will result in a charge of $20, per additional guest per day, billed to the credit card on file and occupancy may be subject to eviction without refund.
Only the registered guest may check in for the rental.  A valid driver's license and credit card under the same name will be required at check in.


Check-in time is 3:00 PM. Check-out time is 11:00 AM., to ensure enough cleaning time between occupants.  WE DO NOT ALLOW FOR LATE CHECK OUT. There is a charge of $25 for each hour or any portion of an hour authorized after 11:00 AM, up to 3 hours.  For unauthorized occupancy after 11 AM guest will be charged as a full days rent and will be required to leave without benefit of occupancy for that day.  Any such charges will be deducted from the security deposit.

Cleaning costs of $65.00 in addition to rental fee.

Pets are not allowed at any property 

All rentals are Non-Smoking.  There will be an automatic charge of $100 for any unit smoked in, plus any additional costs for cleaning carpets, drapes, furniture, etc.  Guests who smoke outdoors on the property must dispose of cigarette butts, matches, lighters, etc. in appropriate containers to avoid
additional cleaning charges.  These charges will be deducted from the security deposit.


Upon check out, PLEASE make sure you take all your belongings.  We take no responsibility for personal items left in the rental.  

Keys are the property of and must be returned to the key box by 11 AM  on date of departure.   A key box is provided at each rental unit by MAUI PROPERTIES.  For guest safety and security, a charge of $50 will be assessed for each key not returned on time due to the necessity of changing the lock. 

All policies are subject to change without notice.  Renters will be answerable to Policies in effect on the day of registration.  Copies of these Policies are available at the rental office and at each rental.

Reservations made more than six months in advance are subject to continued availability of the reserved property.

We ask that the peace and privacy of all of the neighbors to any of our rentals be respected at all times. We insist that the rental property be treated with respect and consideration and that no illegal acts are performed on such rental property. Any violations of the above stated policy could result in eviction from the premises without notice and without refund of any deposits or rents and without regard to time of day or night.

All of the properties managed by MAUI PROPERTIES are privately owned. We reserve the right to refuse service to anyone and will not be liable for damage, injury or loss by fire, theft, accident, or any other cause whatsoever, to either the persons or property of any guest or visitor of any guest.

CANCELLATION & REFUND POLICY

MAUI PROPERTIES will not be responsible for acts of nature, unfavorable weather or road conditions, or any circumstances beyond the control of MAUI PROPERTIES , and any of these will not be considered grounds for cancellation or refund.

Cancellations and changes to reservations will be considered on an individual basis, however the following is our basic cancellation policy to which we will refer in most cases.

A reservation/rental obtained under a false pretense will be canceled by MAUI PROPERTIES  and will forfeit full rental balance and be asked to vacate.

Cancellations made 14 days or less, prior to scheduled check-in time will not be eligible for a refund.

Cancellations made 15 to 60 days prior to check-in will receive a 50% refund and charged a $50.00 processing fee.

Cancellations made 60 days prior to check-in will receive a full refund less a $50 processing fee.

Date changes resulting in a reduction of the number of days reserved are subject to a $50 cancellation fee for each day canceled.

There will be no refund for early check-out or for late check-in.

PETS AND SMOKING ARE NOT ALLOWED AT THE RENTALS.  A FINE OF $100 PLUS
CLEANING FEES WILL APPLY TO ANY GUEST THAT VIOLATES THIS POLICY.  THE
REGISTERED GUEST ACCEPTS FULL RESPONSIBILITY OF PAYMENT OF FINES WHICH WILL BE DEDUCTED FROM THE SECURITY DEPOSIT.

What you should bring:  All rentals are fully furnished and have well equipped kitchens, with dishes, pans, utensils, toasters, coffee makers, micro waves, etc.  However, you may want to bring specialty items.  Bedding and bath linens are supplied.  If you use special pillows or blankets you should bring those also.  Most units have washer & dryers on the property but not always laundry soap.  Units are supplied with only limited paper products and no personal bath products, so it is recommended that you bring soaps, shampoos, etc. Please bring your own beach towels. We ask that you not take house towels to the beach or boating.

Thank you for your inquiry.  We are anxious to be of service to you.